Hello there,

Thank you for reaching out to us.

Yes, this can be 1 of 3 issues but most often is issue with some page optimizer.

1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

2. You have some page optimizers so turned them off and purge the cache and see if you can see the booking form then

3. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable the minify js files option.

For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.

The old Form is based on Vue Framework 2, but the New Form is based on Vue Framework 3;

Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.

Also, the issue could be with the Page Optimize plugin. You have these settings 

and they should be added to this first input amelia_booking_script_index like this

and then everything will work with the new form.

Hope this helps. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

We kindly ask for clarification regarding your question, as we are unable to fully understand it. Additionally, we cannot guarantee the outcome until you try the solutions we provided.

We have sent you three detailed solutions, which we kindly ask you to confirm whether you have tried them? These solutions are 100% effective, as they have successfully resolved similar issues for numerous users, all of whom have confirmed their effectiveness.

The only additional step we can suggest at this time is to exclude the specific plugins from certain pages.

There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable that plugin from the page where the calendar did not load like this for example

The form should load fine after that, please check it out from your end and let us know if this has helped.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

​We will forward this to our Dev team to ask for their opinion and as soon as we receive feedback from them we will reach out to you again on this ticket. 

Hello again,

We just got the feedback from our colleagues and they have told us that you can try with this filter:

add_filter( 'sgo_javascript_combine_excluded_inline_content', 'js_combine_exclude_inline_script' );
function js_combine_exclude_inline_script( $exclude_list ) {
  $exclude_list[] = 'if (typeof hasAmeliaEntitiesApiCall';

  return $exclude_list;
}

Hope this helps. 

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

​We will forward this to our Dev team to ask for their opinion and as soon as we receive feedback from them we will reach out to you again on this ticket. 

Hello again,

We just got the feedback from our colleagues and they have told us to ask you if you can please provide us with the pages where the form doesn't load properly? Also, it would be great if you could provide us with FTP access and indicate where you added those filters so we can test it live and implement a possible solution. 

Hello again,

When you do send us access please click on private button bellow so that no one else but us can see the data.

Looking forward to your reply. 

Hello again,

We just got the feedback from our colleagues and they have told us that we managed to get it working with these two lines in your previously created snippet:

You can test it and let us know if everything is okay.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

We've added these two lines to the filter (sgo_js_minify_exclude) that you previously created via a code snippet, as shown in the screenshot:

$exclude_list[] = 'amelia_booking_scripts';
$exclude_list[] = 'amelia_booking_script_index';

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.