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  Public Ticket #3788442
Amelia booking not working with sitegroud optimization plugin
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  • jamal started the conversation

    Amelia booking will display on the front end of the site if signed in to WordPress but will not display on the front end to users.

    I have read in support groups and tickets people have stated Amelia has issues with minified CSS on plugins such as WP Rocket.

    Iv had to deactivate the app completely to get amelia to display on the front end.

    Do you have any suggestions or fixes for this as most sites will be using an optimization plugin or some sort?

  •  1,596
    Marko replied

    Hello there,

    Thank you for reaching out to us.

    Yes, this can be 1 of 3 issues but most often is issue with some page optimizer.

    1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

    The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

    2. You have some page optimizers so turned them off and purge the cache and see if you can see the booking form then

    3. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable the minify js files option.

    For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.

    9104114591.png

    The old Form is based on Vue Framework 2, but the New Form is based on Vue Framework 3;

    Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.

    Also, the issue could be with the Page Optimize plugin. You have these settings 

    1285857871.png

    and they should be added to this first input amelia_booking_script_index like this

    5493199313.png

    and then everything will work with the new form.

    Hope this helps. 

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

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