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Thank you for your understanding, and we wish you a wonderful holiday weekend!
I'm a service provider working for another service provider working for a final customer.
Our goal is to connect Amelia to 3 Outlook accounts.
I followed carefully the doc https://wpamelia.com/configuring-outlook-calendar/
But, there's no way to connect the 3 accounts from Amelia backend or from the employee panel. We get a message "Admin authorization required".
We did the procedure again and created the app on an "admin" Outlook account, who gave read/write authorizations - your doc didn't tell us about it AT ALL, but we did it.
But, we still could not connect the 3 outlook accounts from the backend. We got th exact same "admin authorization required" message.
Any idea how to solve this ?
Attached files: Approbation requise.png
Hello Ludovic,
Thank you for reaching out.
For the integration with Outlook, only one Outlook account is used for the actual integration, but you can connect an unlimited number of Outlook accounts to individual employees in Amelia.
The "Admin authorization required" message typically appears if there is an issue with the permissions or the way the integration is set up. It seems you've already done the steps with the admin account and provided read/write permissions, which is great. However, ensure that the permissions for the integration account are correctly set up, and try re-authorizing the integration once more.
If the issue persists, please ensure that the app you created in Outlook is registered correctly and that there are no restrictions blocking the integration.
Let me know if the issue continues, and we can explore further solutions!
Kind Regards,
Uros Jovanovic
[email protected]
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