Hello Debra,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Also, please provide me with the database access (phpMyAdmin) and I will have this resolved for you.

Hello Debra,

Please test it out now and let me know if it works or not.

Looking forward to your reply.

Hello Debra,

Thank you for the update on this.

I will take a look into this as soon as possible.

I appreciate your patience.

Hello Debra,

Thank you for the update on this and or your patience.

For this purpose, you will have to enable one hidden option in WooCommerce.

This is not automatically enabled once you install the plugin and I will show you how to do it:

1. Update the plugin to the latest version

2. Access Amelia Settings/Payments, and expand the WooCommerce section. Scroll down to the last rule. Right-click just below it and click on "Inspect":

In the console, you will see the following. Click on the last div:

On the right-hand side panel, you will see this:

Uncheck that option, like so:

A new slider will appear below the last rule in WooCommerce settings (in Amelia):

Enable it and save these settings. Please note that once you enable the slider, it will automatically hide again, but don't worry about it.

The changes previously applied should remain intact since the hidden setting modifies the database once enabled, and it stays enabled after each update - similar to all settings in Amelia. So, once you enable the plugin, there's no need to go over the same changes again.

Hello Debra,

Additionally, you will need to create those orders manually on the Amelia > Events > Attendees page. Here's how:

1. Go to Amelia > Events > Attendees in the WordPress dashboard.
2. Click on Add Attendee.
3. Fill in the necessary details, such as customer information, the specific events they will attend, and the date and time.
4. Save the attendee to create the new orders for the listed customers.

This way, you can ensure that all the necessary orders are properly recorded.

Please note that the changes will only affect new orders, and any existing orders will need to be manually updated if needed.

Let me know if you need further assistance!