#1. I am unable to create a new event or duplicate an event
I know how to do this- but the functionality has stopped. "Duplicate" button does not work, "Save" does not work.
#2. Customers are purchasing seats for the events online, it is correctly processing in WooCommerce as it always has, but Amelia is NOT showing the seats being taken away nor is it reflecting any customers in the events.
These are MAJOR issues. I have had my Website developer look into this already and everything is working correctly through WooCommerce- it is an Amelia issue. I don't have a ton of time to wait weeks for fixes, as this is costing me money every day I can't create events. And it is administratively a nightmare if I can't see what customers are in the events coming up. SO I am pleading for some kind of quick response and help to get this corrected as soon as possible.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Also, please provide me with the database access (phpMyAdmin) and I will have this resolved for you.
To add to the other Amelia issues - now the coupon codes have stopped working. There is a coupon code in AMelia we use all the time labeled "Members10off" that should be taking 10% off members classes when they go to register on the website and the code is no longer working.
Please add that issue to the others.
I am considering ending my Amelia subscription and deleting it completely from my website because these issues are persisting. It is costing me business. I hope this can be resolved quickly.
Two MAJOR issues:
#1. I am unable to create a new event or duplicate an event
I know how to do this- but the functionality has stopped. "Duplicate" button does not work, "Save" does not work.
#2. Customers are purchasing seats for the events online, it is correctly processing in WooCommerce as it always has, but Amelia is NOT showing the seats being taken away nor is it reflecting any customers in the events.
These are MAJOR issues. I have had my Website developer look into this already and everything is working correctly through WooCommerce- it is an Amelia issue.
I don't have a ton of time to wait weeks for fixes, as this is costing me money every day I can't create events. And it is administratively a nightmare if I can't see what customers are in the events coming up. SO I am pleading for some kind of quick response and help to get this corrected as soon as possible.
Hello Debra,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Also, please provide me with the database access (phpMyAdmin) and I will have this resolved for you.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
To add to the other Amelia issues - now the coupon codes have stopped working. There is a coupon code in AMelia we use all the time labeled "Members10off" that should be taking 10% off members classes when they go to register on the website and the code is no longer working.
Please add that issue to the others.
I am considering ending my Amelia subscription and deleting it completely from my website because these issues are persisting. It is costing me business. I hope this can be resolved quickly.
Hello Debra,
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
I was able to get the coupon code to work, thank you.
I was also able to duplicate an event just now, which is good.
However orders coming in reflected through WooCommerce correctly are still not being reflected on Amelia.
You can see order #3363 should be a seat taken away from the event starting on Jan 6, and it has not been reflected.
Likewise these orders are not reflected on the corresponding Amelia events:
#3362 - event on Dec 27
#3354 - event on Jan 7
#3329 - event Jan 11
#3326, #3328, #3333 - event on Dec 14