Hi Manuel,

Thank you for reaching out to us. By default, once a customer books an appointment, they are unable to book the same timeslot again because Amelia will recognize that the timeslot is already taken for that particular customer.

All information visible on the Google Calendar comes from the Google Calendar integration settings. You’ll find the Event Title and Description fields, where you can add the appropriate placeholders based on your needs.

Appointment details are also available in the Appointment section of Amelia. You can view all appointment information there (including the total number of people). However, there is no default option to collect additional customer information. You would need to use the Custom Field option. You can find more information on this link.

Hi Manuel, 

- if a user book a slot, and wants to come back later to book for some friends, they cannot use the same e-mail / phone number because it'll say he already booked. It would be nice to override this default behavior, in order to allow someone to reserve multiple slots at the same time

There is an option in User Role settings - Check customer's name for existing email/phone when booking. It looks like this option is enabled.

- regarding Google Calendar, the big issue I have is that even if I use the placeholders, I cannot find a way to display properly the number of people attending to an appointment. Indeed, informations are mixed together if someone else book another slot at the same time of another one already booked.

Unfortunatelly, this is not yet integrated in Amelia, the collect the additional information of the additional customers, you would need to use the custom fields. You can choose the number of additional people, but the customer would need to enter the details for each customer separately.

The same goes for the Google Calendar, you can use the custom fields placeholders, but they are not conditional, which means that are not updating on the number of people.