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  Public Ticket #3786962
appointments
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  • Manuel started the conversation

    Hello,

    I have 2 questions: 
    1- The same user, having booked once, cannot book again a 2nd time (see photo).
    2- I want to use google agenda to manage my reservations and tables, but in the personalization, I can't see how many appointments I have.
    I'd like to see that a customer has booked for X number of people.
    The only place I can find this information is in the planning menu. 
    And if I want to know the customer's identity + telephone number, it's all strung together, instead of having a legible block for each customer.  (see photo)

    Thank you very much
    Manuel

    Attached files:  RDV deja reserve.JPG
      google calendar.JPG

  •  754
    Stefan replied

    Hi Manuel,

    Thank you for reaching out to us. By default, once a customer books an appointment, they are unable to book the same timeslot again because Amelia will recognize that the timeslot is already taken for that particular customer.

    All information visible on the Google Calendar comes from the Google Calendar integration settings. You’ll find the Event Title and Description fields, where you can add the appropriate placeholders based on your needs.

    Appointment details are also available in the Appointment section of Amelia. You can view all appointment information there (including the total number of people). However, there is no default option to collect additional customer information. You would need to use the Custom Field option. You can find more information on this link.

     

     

     

    Kind Regards, 

    Stefan Petrov
    [email protected]

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