We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3786872
Unable to Save New Bookings
Closed

Comments

  • Titus started the conversation
    December 19, 2024 at 1:51pm

    Hi,

    I’ve noticed an issue where I can no longer create new bookings (backend). When I fill out all the required fields and press "Save," nothing happens.

    Here are the specific details of the issue:

    1. There is no warning, error message, or notice displayed when attempting to save a new booking.
    2. The fields appear to be filled correctly, but pressing "Save" does not trigger any response.
    3. For reference, rescheduling existing bookings works fine. The issue seems to be isolated to creating and saving new ones.

    This issue seems to be a bug, as it was functioning properly before. Could you please assist in troubleshooting and resolving this?

    Thank you for your support,

  •   Uroš replied privately
  • Titus replied
    December 21, 2024 at 1:39pm

    Hi Uros,

    Thank you for your response.

    You were right—that was indeed the problem. On November 22, 2024, I ran a simulation for a booking on the front end using an admin email. Interestingly, I only encountered the issue of being unable to save a new booking a few days ago.

    Regardless, I’ll make sure to be more cautious moving forward.

    Thanks again for your help!

    All the best,

  •   Uroš replied privately