I purchased Amelia a couple of years ago and was recently hacked. I am now unable to change any of the options such as add services or add employee or add location. When I press the button to add an employee or location or service, a blank page appears on the right and nothing happens. How can I reset the database and start from scratch ? I don't mind redoing all the categories but I am unable to.
You might want to try reinstalling the plugin completely to see if that resolves the issue. Since this ticket is categorized under pre-purchase questions, I’m unable to view the details of the license you currently have. Could you please provide that information so I can assist you further?
Yes, I agree—that seems like the best option. It’s possible this might be a caching issue as well. Have you tried clearing your browser cookies and cache? Typically, after updating or reinstalling, issues like this are often related to caching.
But, I'm not sure which license to install, since I don't have the information about the license type. I know you've provided the purchase code, but i cant see which license is this (i have to wait for management to check). Perhaps, you know which one it is?
Sorry, I have no idea which license we bought. I guess we have to wait until management can confirm which license I have. I really appreciate all your help !
I’ve looked into it, and it turns out it’s a Pro license, but it was canceled in April 2023. Since it’s no longer active, you don’t have access to the latest updates and won’t be able to open new support tickets with the Amelia support team (only pre-purchase inquiries are available).
Perhaps you’d consider purchasing a new license from our website? You could then activate it using a fresh purchase code.
I purchased Amelia a couple of years ago and was recently hacked. I am now unable to change any of the options such as add services or add employee or add location. When I press the button to add an employee or location or service, a blank page appears on the right and nothing happens. How can I reset the database and start from scratch ? I don't mind redoing all the categories but I am unable to.
Hi Max,
Thank you for reaching out to us!
You might want to try reinstalling the plugin completely to see if that resolves the issue. Since this ticket is categorized under pre-purchase questions, I’m unable to view the details of the license you currently have. Could you please provide that information so I can assist you further?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Max,
You currently have a version that is way to old
But, I'm not sure which license to install, since I don't have the information about the license type. I know you've provided the purchase code, but i cant see which license is this (i have to wait for management to check). Perhaps, you know which one it is?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Stefan !
Sorry, I have no idea which license we bought. I guess we have to wait until management can confirm which license I have. I really appreciate all your help !
Thank you,
Maximilien TORCHUT
Hi Max,
I’ve looked into it, and it turns out it’s a Pro license, but it was canceled in April 2023. Since it’s no longer active, you don’t have access to the latest updates and won’t be able to open new support tickets with the Amelia support team (only pre-purchase inquiries are available).
Perhaps you’d consider purchasing a new license from our website? You could then activate it using a fresh purchase code.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables