Hello there,

Thank you for reaching out to us.

When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding. 

1.  

   Sales and promotions do not apply to upgrades and renewals so we suggest that you ask for a refund and then to purchase new license on sale. This way you get a much better deal. 

2. Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:

   

   If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

   

   That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.

3. You need to set work hours for each employee individually in employees edit employee work hours. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.