We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I decided to upgrade to version 7.9 of Amelia Plugin and unfortunately, when booking, the customer can not put his card number. The box (Credit or debit card:) can no longer be activated or filled in. Could you please help me very quickly? Thank you very much.
Hello Ulrich,
Thank you for reaching out! I'm sorry to hear about the issue you're experiencing with the payment field. Here's how we can troubleshoot this problem:
Check Stripe Keys:
Verify Custom Fonts:
Test After Changes:
If the problem persists, please let me know so I can assist further.
Kind Regards,
Uros Jovanovic
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
Stripe Keys checked. It seems OK.
Why The box (Credit or debit card:) is not accessible but all the others are ?
Hello Ulrich,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I found the problem. All services that do not have Stripe as a payment method and refer to default payment in the payment settings (Stripe) do not activate the box (Credit or debit card:)
Attached files: Capture d’écran 2024-12-18 à 17.15.34.png
Hello Ulrich,
I just wanted to check with you if this issue has been resolved.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
good morning,
I've managed to make stripe payments active again by forcing Stripe payments on my 133 services. I had to modify 133 times and therefore make 133 manipulations. It's not normal that the default payment is defective with this version 7.9.
Hello,
Thank you for your message and for sharing the steps you took to resolve the issue. I understand how frustrating and time-consuming it must have been to modify each of the 133 services individually. This certainly isn’t the expected behavior, and I’ll be glad to assist further.
The default payment settings should not require such manual adjustments for each service. If this issue persists or arises again, please let me know so we can investigate it further. It’s possible that a bug or misconfiguration is causing this unexpected behavior in version 7.9.
Thank you for your patience and for bringing this to our attention. Let me know if there's anything else I can assist with!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables