Hello Mohit,

Thanks for reaching out to us. 

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Hi Mohit,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Max,

It looks like the issue is related the SSL connection to database. You can secure connection params to Amelia's database settings by changing "amelia_settings" field inside wp_options table:

You can use some online tool for formatting such as https://jsonformatter.org/ and add this 3 params minified it back and past intothe  database:

You'll have to change this part:

"ssl": {
      "enable": false,
      "key": null,
      "cert": null,
      "ca": null
    },

to:

"ssl": {
      "enable": true,
      "key": "KEY_HERE",
      "cert": "CERT_HERE",
      "ca": "CA_HERE"
    },

If you are not sure how to do this, you can provide us with wp-admin credentials so we can do it for you. We also gonna need this 3 params (ssl_certificate, ssl_certificate_key, and ssl_trusted_certificate).