We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi team,
Is it possible to refund a client after he cancel the event?
So the route should be:
Client choose an event > pay for the event > after payment confirmation, user is able to go to te event.
Client can’t go to the event so he cancel the same > refund user with the same method that he pays or to a wallet
it doesn’t make sense an user cancel the event and lost his money.
Hi Jorge,
Thanks for reaching out to us. Yes, you can refund the payments that are paid with online payment methods such as WooCoomerce, Stripe, Razorpay and etc. All payments are visible in the Finance section and you can preview them there. You can find more information here.
Kind Regards,
Stefan Petrov
[email protected]
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