I am experiencing an issue with the Amelia plugin on my WordPress site. Yesterday, everything was working fine, but today I noticed that when I attempt to add extra options (such as additional participants) under the "Extras" section of the booking process, the numbers normally displayed between the plus (+) and minus (-) buttons are no longer visible. Additionally, clicking the plus or minus buttons does not trigger any changes to the value.
Here are the steps I have taken so far:
The issue occurs across all services, not just one specific service.
I have tested this issue in different browsers (Chrome, Edge), and the problem persists.
I have deactivated all other plugins and switched to a default WordPress theme, but the issue still remains.
There are no visible errors in the browser console when clicking the buttons.
The functionality was working fine yesterday, but now it seems to be broken.
I've deleted the plugin and installed it again
Could you please assist me in resolving this issue? If you need any further information about my setup or the specific settings I have configured, feel free to let me know.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Dear Amelia Support Team,
I am experiencing an issue with the Amelia plugin on my WordPress site. Yesterday, everything was working fine, but today I noticed that when I attempt to add extra options (such as additional participants) under the "Extras" section of the booking process, the numbers normally displayed between the plus (+) and minus (-) buttons are no longer visible. Additionally, clicking the plus or minus buttons does not trigger any changes to the value.
Here are the steps I have taken so far:
Could you please assist me in resolving this issue? If you need any further information about my setup or the specific settings I have configured, feel free to let me know.
Looking forward to your support.
Best regards,
Younes
Hello Younes,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Younes,
While logged in, the booking form works properly, as per the screenshot
However, I belive that the issue might occur on the production site (when the maintenance mode is turned off) ?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
Added some extra CSS this morning provided by Amelia and now it's working. Thank you for your time and effort! Ticket can be closed.
Kind regards,
Younes Chaouki
Hi Younes,
No problem, i though that this might be related to custom CSS or conflict with the other plugins.
I will close this one, but should you have other questions or issues, feel free to reach out to us a new ticket and we will kindly provide assistance.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables