The appointment you provide the screenshot for is the past, an employee can change the status for past appointments. However, for all future appointments, employee will have the option to change the status, as usual.
For example, this one is scheduled for today
But there is no option to change the status because is the past appointment
Hello!
We used to have the ability to let our consultant log into his account and manage a pending appointment on the front end.
Is this still possible? If so, please let us know how we can fix it!
I have attached a few screenshots of what it looked like for a recent booking. But it's missing the green checkmark and red X.
Thank you in advance for your help.
Bret
Attached files: Appointment 1.jpg
Appointment 2.jpg
Hello,
Thanks for reaching out to us. You need to make sure that the User Role permissions are enabled. You can find them in User Role section.
They are not turned on by default, so if you made any changes (reinstalled our plugin or such), they possibly reverted back to the default.
Kind Regards,
Stefan Petrov
[email protected]
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Dear Stefan,
Thank you for your response. Though I had double-checked the settings before contacting you. Please see attachment.
Is there anything else we can try?
Thank you.
Attached files: Appointment Settings.png
Hi Triad - Orbit,
The appointment you provide the screenshot for is the past, an employee can change the status for past appointments. However, for all future appointments, employee will have the option to change the status, as usual.
For example, this one is scheduled for today
But there is no option to change the status because is the past appointment
However, this one occurs on 30 / 12
I hope I cleared a bit.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Triad-Orbit,
Noted, and you’re welcome!
Feel free to reach out to us with any other questions or issues by creating a new ticket, and we’ll be happy to assist you.
Wishing you a great day as well!
Kind Regards,
Stefan Petrov
[email protected]
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