We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, the plugin keeps deactivating and I have to activate it every morning. Is there anything I can do to prevent the plugin from automatically deactivating?
Thanks for the help
Hi Jon,
Sorry for the waiting time.
We don't work on weekends so it adds two days to the waiting time.
We appreciate your patience.
Can you confirm do you have any of our Add-on integrations, or do you only have the main Plugin wpDataTables?
- Can you also please take a couple of screenshots, or copy the text of the System Info Page from our Plugin's back-end?
This will show us all the Plugins you currently have;
and we also wish to check what is your current WordPress version on the server;
What is the PHP version on Hosting;
and so on...
For example - From version 6.0, wpDataTables requires PHP version 7.4 or newer on the WP Hosting server.
Looking forward to your reply.
Kind Regards,
Miloš Jovanović
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Miloš,
The problem persists.
Even with the new plugin update (7.1)
Can you help me?
Thanks for everything! I finally bought another plugin. (Ninja Tables Pro)