We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Sirs,
We see that the feature "Import/export data functionality" is at the top of the request list. This will significantly ease us with migrations between staging/test environments and live production. However, you still haven't planned to add it to your production queue.
Furthermore, we have listed another request about service description show/hide back in 2022. We noticed that there are various similar requests that you should merge so that this listing starts gathering supporters.
It's critical for our business, as many service titles are similar, and clients cannot understand the differences, which leads to wrong selections.
It's quite strange that you don't add this feature since you already give the show / hide option for service extras.
Our last hope is to ask you if you can add this feature for us with extra payment, provided that it will be safe from future updates.
Thank you
Hi Stavros,
I hope you’re doing well.
You’re absolutely correct that many features have been requested so far. I’d like to assure you that we are already working on some of the features that were previously suggested. However, larger features require significant time for development, testing, and implementation, which demands patience.
It’s not feasible to work on multiple big features simultaneously, and because of this, it’s challenging to provide an exact ETA for specific features at the moment. We recommend keeping an eye on our changelog for updates and announcements about new features.
We apologize for any inconvenience this may cause and truly appreciate your understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I see BUT outputting the service description to the multistep form IS NOT a radical change - it's mostly a matter of function addition and displaying existing content with some css! You already output the description for the extra services.
You don't answer to the question regarding the possibility to offer update safe customization (for the service description show/hide option) as charged work from your team.
Thank you
Hi Stavros,
Thank you for reaching out to us.
Unfortunately, we currently do not offer customization services. However, you can suggest the features you’d like to see on our feature suggestion page, and I’d be happy to submit your request to our customization list as well.
That said, implementing such changes requires proper development, testing, and implementation, so it’s not something that can be completed with just a few clicks.
I sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables