We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Team ,
I have a system-generated coupon code that uses lowercase letters.
Some non-technical users are entering the code in uppercase format, and the system is not recognizing it, resulting in a "wrong coupon code" error.
The requirement is to make the coupon code case-insensitive so that the system automatically detects it as valid, regardless of whether the user enters it in lowercase, uppercase, or a mix of both.
I tried using Amelia custom hooks in functions.php, but it didn't work.
Could you please assist me with this?
Here , I have attached screensho of actual coupon code and user which tries to enter coupon code.
https://prnt.sc/krgCw2OX7ta2
https://prnt.sc/Xppt_BuzA7gX
Also added the screenshot of code which I have added but it didn't work.
https://prnt.sc/sGbw3aHqv5g7
Hi Vrushabh,
Thanks for reaching out to us. This option has already been added. You can find it in Payment settings, Coupon section. Please let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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