We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
1. I am not able to set my camel bottle feeding session to require a minimum of 2 people in order to book. It was working before now it is not. it will allow 1 person to just book
2. Can i change where it says employee to something else. We do not have employess to choose from it is just different packages. So i want to change the word employees to session
Hi Eric,
Thanks for reaching out to us. In the service settings, you need to configure the minimum capacity to be more than 1. Once you set it to 2 or more, you will see the option to "Bring anyone with you."
Since the minimum capacity is 2, the customer will not be able to book the appointment without selecting at least one additional attendee.
You can change the labels in the Customize section of Amelia. To do this:
Kind Regards,
Stefan Petrov
[email protected]
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Hello, attached is the minimum field as you say it should be, but it still allows only 1 person to book when the minimum is set to 2.
For my second question about changing the label from employee to "Session", I press publish when I change it, and it stays the same, saying "employee." This could very well be an operator error but I will need more help. Our bookings are open and available.
Attached files: Screenshot 2024-12-13 at 9.51.17 AM.png
Hi eric,
When a customer makes a booking in Amelia, the system calculates the total number of attendees by including the customer booking (1) plus any additional customers accompanying them. For example, it would be 1 + 1 (the customer plus one additional person).
However, this behavior can be adjusted in the Appointment Settings under the option called "Logic for counting people."
Regarding the labels, please make sure to adjust them according to your preferred language. If you have additional languages added, you can customize them as well.
In the Customize section, at the top, there is a dropdown where you can select the desired language. From there, you can update the labels accordingly.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables