We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello! We're using Amelia for a website that offers virtual medical consultations. We need the customers to fill in a form with their medical history after they register or make their first appt. We also need the Doctors (employees) to be able to see these forms. How can we do that? We added custom fields but I don't see those fields on the Customer profile, any ideas? Thanks!
Hello!
Thank you for your question.
Custom fields in Amelia are connected to appointments rather than customer profiles, so they will appear on the Amelia > Appointments page instead of the Customer profile. To collect medical history forms from customers, you can:
Unfortunately, as of now, there is no built-in feature to display custom fields directly on the customer profile, but they can be accessed via the appointments page as mentioned.
Let me know if you need further assistance!
Kind Regards,
Uros Jovanovic
[email protected]
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