We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3781900
Google calendar and Amelia booking
Closed

Comments

  • Elin started the conversation
    December 11, 2024 at 5:14pm

    Hi! 

    I've been using the Amelia booking plugin for about 10 months now and it has been working perfectly. But recently it seems like I can't close slots in my booking by adding a happenings in my google calendar (Which is the main reason I chose Amelia as my booking plugin in first place). If I add a for example 1h slot in google calendar, it still shows up i Amelia as bookable, but when the customers click to book it says it not available. I get a lot of complaints by customer regarding this. 

    When adding a slot in google calendar before, that time disappeared completely from Amelia and wasn't showed at all. I could close entire days by only creating a happening in google calendar, but that doesn't work anymore since it looks like the whole day is available. 

    Can you help me with this issue?
    Thanks! /Elin

  •  881
    Stefan replied
    December 12, 2024 at 9:55am

    Hi Elin,

    Thank you for reaching out to us!

    We’ve encountered issues like this before, and it’s often due to the sync between Google Calendar and Amelia not being properly "established." In the Google Calendar integration settings, there’s an option called Maximum Number of Events. If you scroll to the bottom, you’ll find this setting, which is by default set to 50.

    To adjust it, you’ll first need to enable the Remove Busy Slots slider, after which you can increase the number to a higher value.

    Please give this a try and let me know if it resolves the issue!

    Kind Regards, 

    Stefan Petrov
    [email protected]

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