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With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
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Thank you for being so understanding, and we hope you enjoy the long weekend!
In the Amelia Step-by-Step Booking Tool, it is no longer possible to enter email addresses during the booking process.
Additionally, when attempting to add a new contact, the program does not save the information.
Attached files: IMG_4957.jpg
Hi Kai,
It seems that the issue might be caused by being logged into WordPress or the customer panel. Please check if you're logged in, as this could interfere with the booking process and saving new contact information. Let me know if this resolves the issue.
Kind Regards,
Uros Jovanovic
[email protected]
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I tried both while logged in and logged out, but the issue persists. Others are also experiencing problems: they can fill in all the required information, but at the end of the booking process, it gets stuck and keeps returning to the final step. Feel free to test it yourself at www.Team-Craft.de.
And I am unable to create new customers either.
King Regards
Kai Kyas
Hello Kai,
I tested it out and it worked just fine.
Please let me know if it works from your end or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello,
I can indeed enter the email if I am not logged in.
However, there are still two issues:
1. I cannot create new customers (Video_1).
2. I cannot complete a booking (Video_2).
Unfortunately, I don’t have a solution for this yet.
Kind Regards,
Kai Kyas
Attached files: Video_1.mp4
Video_2-1.mp4
Hello Kai,
Please provide me with the database access to your website (phpMyAdmin) and I will assist you with this.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Kai,
Thank you for sharing the database details. Could you please provide the URL for database access? This will help us proceed with troubleshooting or configuration effectively.
Looking forward to your response!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Kai,
I am referring to the link to access the database of your website, as you provided me with credentials, but there is no link to access the database.
Basically, I need the URL, where then I can enter database credentials and I will have this fixed for you.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Same problem as Kai:
1. Can't create new customers
2. Can't complete a booking
3. Can't add a new customer manually to an event in the backend
the booking works only if you use an email address that is already in the amelia-system.
Regards,
Lars
Hello Kai,
Please test it out now and let me know if it works or not.
Lars, please create a separate ticket and we will assist you with this.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables