Hello Amir,

Thank you for reaching out to us.

1.Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?

If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.

2.Can you please provide me with more details on this and I will assist you with it?

Looking forward to your reply.

Hello Amir,

Thank you for the update on this.

I now have more information on what the issue could be.

I would suggest that you enable one hidden setting in Amelia.

This is not automatically enabled once you install the plugin and I will show you how to do it:

1. Update the plugin to the latest version

2. Access Amelia Settings/Payments, and expand the WooCommerce section. Scroll down to the last rule. Right-click just below it and click on "Inspect":

In the console, you will see the following. Click on the last div:

On the right-hand side panel, you will see this:

Uncheck that option, like so:

A new slider will appear below the last rule in WooCommerce settings (in Amelia):

Enable it and save these settings. Please note that once you enable the slider, it will automatically hide again, but don't worry about it.

The changes previously applied should remain intact since the hidden setting modifies the database once enabled, and it stays enabled after each update - similar to all settings in Amelia. So, once you enable the plugin, there's no need to go over the same changes again.

Hello Amir,

Thank you for your message!

The feature ensures that when one customer adds a booking to the WooCommerce cart, the selected time slot is temporarily blocked. This prevents other customers from booking the same time slot while it remains in the cart. Once the booking is either completed or removed from the cart, the time slot becomes available again for others to book.

Let me know if you have further questions or need clarification!