I have been experiencing two persistent issues with the plugin:
Admin Calendar Visibility: For a long time, I have been unable to see all employee appointments in the admin calendar. Despite updating to the latest version, this issue persists, but it only occurs in the admin section.
Double Bookings: Recently, I started encountering a significant problem with double bookings. This issue has a serious impact on my workflow and requires urgent attention.
I kindly request your guidance on resolving these problems as soon as possible. Please let me know if you need any additional information to assist with troubleshooting.
1.Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
2.Can you please provide me with more details on this and I will assist you with it?
Regarding the admin calendar issue, I noticed that other admin users still had access to the calendar. I resolved the problem by recreating my admin user account, and it is now functioning correctly.
As for the double bookings issue, I am still in the early stages of investigating this. Here’s what I know so far:
Customers have reported being booked at the same time over the past week and a half.
While both customers pay the deposit, the first booking doesn't appear to fully register within Amelia for some reason.
Unfortunately, I have not been able to replicate the issue..
To debug further, I am attempting to write a SQL query to identify instances of double bookings. However, I’m not fully familiar with the relationship between WooCommerce cart integration and Amelia, which may be a contributing factor.
As a first step, could you help me generate a list of customers who have been double-booked? This would allow me to reach out to them and prevent further issues, as well as potentially pinpoint the cause of the problem.
I appreciate your assistance and look forward to your guidance.
I now have more information on what the issue could be.
I would suggest that you enable one hidden setting in Amelia.
This is not automatically enabled once you install the plugin and I will show you how to do it:
1. Update the plugin to the latest version
2. Access Amelia Settings/Payments, and expand the WooCommerce section. Scroll down to the last rule. Right-click just below it and click on "Inspect":
In the console, you will see the following. Click on the last div:
On the right-hand side panel, you will see this:
Uncheck that option, like so:
A new slider will appear below the last rule in WooCommerce settings (in Amelia):
Enable it and save these settings. Please note that once you enable the slider, it will automatically hide again, but don't worry about it.
The changes previously applied should remain intact since the hidden setting modifies the database once enabled, and it stays enabled after each update - similar to all settings in Amelia. So, once you enable the plugin, there's no need to go over the same changes again.
The feature ensures that when one customer adds a booking to the WooCommerce cart, the selected time slot is temporarily blocked. This prevents other customers from booking the same time slot while it remains in the cart. Once the booking is either completed or removed from the cart, the time slot becomes available again for others to book.
Let me know if you have further questions or need clarification!
Dear WP Amelia Support Team,
I have been experiencing two persistent issues with the plugin:
I kindly request your guidance on resolving these problems as soon as possible. Please let me know if you need any additional information to assist with troubleshooting.
Thank you for your support.
Hello Amir,
Thank you for reaching out to us.
1.Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
2.Can you please provide me with more details on this and I will assist you with it?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Thank you for your response.
To debug further, I am attempting to write a SQL query to identify instances of double bookings. However, I’m not fully familiar with the relationship between WooCommerce cart integration and Amelia, which may be a contributing factor.
As a first step, could you help me generate a list of customers who have been double-booked? This would allow me to reach out to them and prevent further issues, as well as potentially pinpoint the cause of the problem.
I appreciate your assistance and look forward to your guidance.
Best regards,
Hello Amir,
Thank you for the update on this.
I now have more information on what the issue could be.
I would suggest that you enable one hidden setting in Amelia.
This is not automatically enabled once you install the plugin and I will show you how to do it:
1. Update the plugin to the latest version
2. Access Amelia Settings/Payments, and expand the WooCommerce section. Scroll down to the last rule. Right-click just below it and click on "Inspect":
In the console, you will see the following. Click on the last div:
On the right-hand side panel, you will see this:
Uncheck that option, like so:
A new slider will appear below the last rule in WooCommerce settings (in Amelia):
Enable it and save these settings. Please note that once you enable the slider, it will automatically hide again, but don't worry about it.
The changes previously applied should remain intact since the hidden setting modifies the database once enabled, and it stays enabled after each update - similar to all settings in Amelia. So, once you enable the plugin, there's no need to go over the same changes again.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Okay, I've done this, but I can't see any of the double bookings maybe there's none. But could you please explain to me what this feature does
Hello Amir,
Thank you for your message!
The feature ensures that when one customer adds a booking to the WooCommerce cart, the selected time slot is temporarily blocked. This prevents other customers from booking the same time slot while it remains in the cart. Once the booking is either completed or removed from the cart, the time slot becomes available again for others to book.
Let me know if you have further questions or need clarification!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables