We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi! I have a question. Since the packages assigned to me don't offer the option to change the expiration date, I would need some advice from you. My studio closures for Christmas or summer vacations are 20 days long, so since I can't "freeze" the packages and can't change their expiration date, my clients will complain a lot about this (and they are right). What alternative solution do you recommend to manage this situation? How can I leverage Amelia to resolve this issue?
Hi varia,
I hope you are doing well. That's correct, unfortunately, there is no "freeze" period when it comes to Packages. I guess, you can assign those packages/appointments manually after the break period? Unfortunatelly, I don't see any better solution, since as you said, the expiration date can be changed once the package is created (no options can be changed after all). I know it is a lot of manual work, but the appointments are no longer bookable after the expiration date, so you would need to book the appointment manually anyway.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan, thanks for the kind response. Is it possible to modify the expiration date of the packages directly from the database?
Hello,
Yes, these three columns determine the expiration date.
Then find the particular package and click on Edit
If you scroll down to the bottom, you will find those tables, but its recommended to change the expiration date via the frontend (it much more intuitive)
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables