We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3779655
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Comments

  • Brandon Teschke started the conversation
    December 8, 2024 at 1:34pm

    I have an employee's time split up into 2 blocks 8:00-12:00 and 12:00-17:00.   It is possible to assign a 4 hour service to the first block and a 5 hour service to the second block.  Is it possible though to assign a full day service (say an 8hr service) to the employee that spans over the two time blocks?

    I would think by adding the 8 hr service to both the first block of time and second block of time would make it possible, but it doesn't seem possible to book unless the service length matches one block of time.

    I do know that I can make the employees time slot the entire duration of the day however I broke up the time so that I can assign some service specifically to the morning only.

  •  1,705
    Uroš replied
    December 9, 2024 at 2:57pm

    Hello Brandon,

    Thank you for reaching out!

    Unfortunately, the duration of the service must match the work hour period assigned to the employee. This means that you won't be able to book an 8-hour service across two separate time blocks.

    You could adjust the employee’s time slot to cover the entire day, but if you need to keep the blocks split, the service duration will need to align with one specific block.

    I hope this helps clarify things, and feel free to let me know if you need further assistance!

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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