Thank you for reaching out. Could you please provide more details about the issue you're experiencing? Are there any error messages when trying to create new customers or when they try to register for appointments? It would also be helpful to know which version of Amelia you are using and if any recent changes were made to your website setup.
And discovered the next mistake. There were bookings for a specific date, the orders for it were also received, but were not entered as a participant at the date.
Thus, the date is actually fully booked, but unfortunately not at the event.
These orders 805633 & 805618 are it, and the event is on 24.01.2025.
Unfortunately, I can't add the participants manually. So I now have a big problem with the booking.
Hello dear team,
Unfortunately, I cannot create new customers or new customers cannot register for appointments.
What can I do?
Kind Regards,
Uros Jovanovic
[email protected]
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I just realized that I can't create new events either. :/
And discovered the next mistake. There were bookings for a specific date, the orders for it were also received, but were not entered as a participant at the date.
Thus, the date is actually fully booked, but unfortunately not at the event.
These orders 805633 & 805618 are it, and the event is on 24.01.2025.
Unfortunately, I can't add the participants manually. So I now have a big problem with the booking.
Hello Lina,
Thank you very much for your update on this.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
Unfortunately, I still can't create a customer. So the problem persists.
I also tried it in different browsers (Safari & Chrome), but unfortunately without success.
No new customer will be added.
Try to either create customers directly, create events or add a new customer to an event. Unfortunately, it is not possible.
Hello Lina,
As I could not replicate this issue, can you please provide me with the screen recording of this and I will assist you with this?
looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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I am unable to create new customers either. Screen recording here: https://app.screencastify.com/v3/watch/PYJrIl296ZaYsQ7teJ1N
Hello,
Attached 2 videos, once with the creation of a customer and with the creation of events.
Both are currently not working for me and it looks the same as with @Hanuman.
https://uploadnow.io/f/4TPXrpV
Hello Hanuman,
I have responded to the separate ticket you created.
Lina, please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
Thank you very much, now everything seems to be working correctly again.
Warm regards
Lina