We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Can the owner create mass emails regarding a new class offering, a cancellation, or a notice that a class is full and offering a wait list position?
Can customers opt out of email notifications for new classes or other purposes?
Can refunds be issued through the software if the class is canceled?
Is there a way for customers to leave reviews through this software?
Hello there,
Thank you for reaching out to us.
We are not quite sure what you are asking us related to notifications so we will explain how notifications in Amelia works.
Amelia notifications are triggered based on a booking status the get notification when they book if this is approved or pending appointments and also if there are any cehcges it the appointments is rescheduled or canceled. Based on that the notifications are sent.
Customer can not leave reviews but you can issue a refund you can read more about it on this link https://wpamelia.com/configuring-payments/.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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