We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We had a previous ticket open and requested help with Amelia's Notifications; the information that was provided to us, although it makes sense to creators of this product, does not apply to everyone. We sent another request for help and As a result of our frustrating response our ticket is now closed with Marko. We were also informed that he could not do anything because his creditials were limited, this is true we did not know he was still working in the database it was not told how long to allow access.
We are attaching everything we sent to previously. What would be helpful is if someone could send screenshots of how the notifications should be setup up.
When SMTP is selected, and the credentials are applied we recieved the error screen shot that is attached, we tried several numbers for outgoing and incoming.
Attached files: SMTP.png
Screenshot 2024-12-02 at 5.46.19 PM.png
Screenshot 2024-12-04 at 10.26.33 AM.png
Hi Thomas,
Thanks for reaching out to us. I do see that you have a custom email configuration, when it comes to email configuration, we always recommend SMTP configuration. This is a "default" configuration
Have you already tried this configuration?
Kind Regards,
Stefan Petrov
[email protected]
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Thank you for getting back to me. I will attempt again.
No problem, Thomas.
Please, keep me posted.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables