Hello there,

Thank you for reaching out to us.

This is limiting customer only for that service but they can still book other services. For this you have two settings

‘Booking date and time’ will set the limit based on the date when the booking is created, regardless of the appointment date and time.
The ‘Appointment date and time’ option will set the limit based on the appointment scheduled date. So perhaps booking date and time is more suitable for your purpose.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.  

Hello Serpieri,

Thank you for your update. Could you please provide screenshots or a screen recording demonstrating the issue? This will help us better understand the situation and provide a solution more efficiently.

Looking forward to your response.

Hello Serpieri,

Thank you for the update on this.

For that purpose, you will need to set "Time periods is calculated from" : "Appointment date and time" instead of "Booking date and time".

Let me know if that works for you. 

Hello Serpieri,

Thank you for the update on this.

Can you please let me know for which service this issue occurs s I could not find it on the back-end?

Looking forward to your reply.

Hello Serpieri,

I could not find that specific service on your website.

Looking forward to your reply.

Hello Serpieri,

Please note that the limits do not apply to the 1.0 booking forms, only to the 2.0 booking forms.

Please test it out that way and let me know if it works or not.

Looking forward to your reply.

Hello Serpieri,

Thank you for the update on this.

Can you please let me know what the URL of the page with the new booking form so I can test it out?

Looking forward to your reply.

Hello Serpieri,

Thank you for the update on this.

I will let you know as soon as possible.