We're Moving to a New Support Platform – Starting June 1st!
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Hello,
I am trying to limit the number of appointmets a user can make per day. I have set limit to 1 - Time frame Day period 1 in Settings > Roles, but I can still make more than 1 appointment per day using the same email address.
Am I doing something wrong?
Thanks for your support,
S
Attached files: Screenshot 2024-12-05 131212.png
Hello there,
Thank you for reaching out to us.
This is limiting customer only for that service but they can still book other services. For this you have two settings
‘Booking date and time’ will set the limit based on the date when the booking is created, regardless of the appointment date and time.
The ‘Appointment date and time’ option will set the limit based on the appointment scheduled date. So perhaps booking date and time is more suitable for your purpose.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hello,
thanks for your reply. In my case, though it does not work as you say because I can book the same service twice for the same day (appointment date and time) on the same day (booking date and time).
thanks
Hello Serpieri,
Thank you for your update. Could you please provide screenshots or a screen recording demonstrating the issue? This will help us better understand the situation and provide a solution more efficiently.
Looking forward to your response.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Serpieri,
Thank you for the update on this.
For that purpose, you will need to set "Time periods is calculated from" : "Appointment date and time" instead of "Booking date and time".
Let me know if that works for you.
Kind Regards,
Uros Jovanovic
[email protected]
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Kind Regards,
Uros Jovanovic
[email protected]
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Hello Serpieri,
Thank you for the update on this.
Can you please let me know for which service this issue occurs s I could not find it on the back-end?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Serpieri,
I could not find that specific service on your website.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Serpieri,
Please note that the limits do not apply to the 1.0 booking forms, only to the 2.0 booking forms.
Please test it out that way and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Serpieri,
Thank you for the update on this.
Can you please let me know what the URL of the page with the new booking form so I can test it out?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Serpieri,
Thank you for the update on this.
I will let you know as soon as possible.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello, do you have any updates on this issue?
thanks!
S
Hello Serpieri,
Apologies for the delay, it seems that for some reason, the response was not sent earlier. I just wanted to let you know that we have noted the issue, and we are actively working on it.
Thank you for your patience, and feel free to reach out if you need anything in the meantime.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables