We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In an attempt at being GDPR compliant, can you please provide me with a sample template relating to what cookie policy, privacy policy and terms should i disclose on my website when using Amelia booking?
Hello Trevor,
Yes, Amelia is GDPR compliant.
Here are some main points :
- In Amelia Settings/Roles/Customer, you can enable the option for customers to delete their profile, in accordance with GDPR.
- You can include a Checkbox custom field where you can add the link to your Terms & Conditions,
where you explain how the data is handled on your website.
If made mandatory, this field will prevent customers who don't check it from booking. This will be considered as a given consent for all users that book appointments through Amelia.
- No data can be transferred to 3rd parties.
- Google Fonts: Amelia loads the default fonts (listed below) from Google’s servers (Google Fonts).
Since this is in conflict with GDPR in some countries, you can use the Custom option in the Fonts section of Amelia/Customize and load the fonts locally.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables