I need to speak to someone about the problem we are having with the notifications not being sent out. I submitted a ticket, but I am receiving if you are using PHP we changed this and attempted SMTP sent screenshots of the error and we are receiving the same notification. If we could figure out what to do we would not NEED HELP!!! We paid for this program and can not get someone "live" to assist us, we are paying money on upwork to get help and this should not be the case for a product that you should support. I need to speak to someone.
I can see that this is a duplicate ticket, and we already covered this topic in another ticket.
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
You need to enter the credentials provided by your email service provider. If these credentials are correct, the notifications will work. If not, you will need to contact your email provider to obtain updated credentials. Unfortunately, we cannot provide you with your credentials since each user receives unique credentials from their provider.
We have explained this in another ticket, so we will proceed to close this one. However, we want to clarify that the only assistance we can provide in this case is to access your website (once SMTP is configured) and check the exact error in the console. You can then share this error with your email provider, as they are responsible for providing you with accurate credentials.
This situation is similar to having an issue accessing your email account and needing to reset your password. Only your email provider can resolve such issues. The same principle applies here. Notifications will not work if the SMTP credentials are incorrect.
Our role is limited to inspecting the page, sending a test notification, and identifying the error. Once we have the error details, you can forward them to your email provider as proof that the credentials are invalid and request the correct ones.
We wish you all the best and hope you have a wonderful day ahead.
I need to speak to someone about the problem we are having with the notifications not being sent out. I submitted a ticket, but I am receiving if you are using PHP we changed this and attempted SMTP sent screenshots of the error and we are receiving the same notification. If we could figure out what to do we would not NEED HELP!!! We paid for this program and can not get someone "live" to assist us, we are paying money on upwork to get help and this should not be the case for a product that you should support. I need to speak to someone.
Hello again,
I can see that this is a duplicate ticket, and we already covered this topic in another ticket.
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
You need to enter the credentials provided by your email service provider. If these credentials are correct, the notifications will work. If not, you will need to contact your email provider to obtain updated credentials. Unfortunately, we cannot provide you with your credentials since each user receives unique credentials from their provider.
We have explained this in another ticket, so we will proceed to close this one. However, we want to clarify that the only assistance we can provide in this case is to access your website (once SMTP is configured) and check the exact error in the console. You can then share this error with your email provider, as they are responsible for providing you with accurate credentials.
This situation is similar to having an issue accessing your email account and needing to reset your password. Only your email provider can resolve such issues. The same principle applies here. Notifications will not work if the SMTP credentials are incorrect.
Our role is limited to inspecting the page, sending a test notification, and identifying the error. Once we have the error details, you can forward them to your email provider as proof that the credentials are invalid and request the correct ones.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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