Hello Omeir,

Hello Omer,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Omeir,

There is an error in the console when sending a test WhatsApp notification.

The error message indicates that there is an issue with the WhatsApp integration via the Graph API. Here’s a breakdown of the problem and steps to resolve it:

Possible Causes:

1. Missing Permissions: The Graph API credentials you provided might not have the necessary permissions for sending WhatsApp messages.
2. Incorrect Object ID: The Object ID (8002378362) might be incorrect or doesn't exist in your Facebook Business account.
3. API Misconfiguration: There could be an issue with the API settings in your Facebook App or Business Manager.

Steps to Resolve:

1. Check API Credentials:

   • Verify that the access token you are using has the required permissions for WhatsApp Business messaging. You need whatsapp_business_messaging and whatsapp_business_management.

2. Verify Object ID:

   • Log in to your Facebook Business Manager.
   • Ensure that the ID 8002378362 corresponds to a valid WhatsApp Business Account or phone number in your setup.

3. Review App Permissions:

   • Navigate to your Facebook App settings on the Facebook Developers Console.
   • Check that the App is linked to the correct WhatsApp Business Account and has been approved for sending messages.

4. Test the API Configuration:

   • Use the Graph API Explorer to test your API calls.
   • Make sure the API call to send a message includes the correct phone_number_id and to fields.

5. Debugging Further:

   • Check if your access token is valid and hasn’t expired.
   • Ensure that the phone number you’re sending messages to is verified and registered with your WhatsApp Business Account.

Next Steps:

• Correct any misconfigurations based on the above checks.
• If the issue persists, contact Facebook support for further assistance with your Graph API setup.