I'm dealing with employee front end panel. Employee A creates a appointment (with existing customer, also cannot add new directly in there??). After selecting everything required (category, service, date, time) an appointment is created but with Employee B. See attached screens.
Both employees have same roles with same services that they may provide. Unfortunately this is not suitable for my customers business requirements.
This can only happen if you created a conflict of roles.
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Hi,
I'm dealing with employee front end panel. Employee A creates a appointment (with existing customer, also cannot add new directly in there??). After selecting everything required (category, service, date, time) an appointment is created but with Employee B. See attached screens.
Both employees have same roles with same services that they may provide. Unfortunately this is not suitable for my customers business requirements.
Looking forward to your reply.
BR
Filip
Attached files: issue with assignments.PNG
issue with assignments - calendar view in WP.PNG
Hello there,
Thank you for reaching out to us.
This can only happen if you created a conflict of roles.
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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