We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia Support Team,
I have noticed that the amelia_notifications_log file in my WordPress installation has grown significantly and is now 236.7 MB, which is impacting my site's performance and storage.
Could you kindly assist with the following:
Your prompt assistance would be greatly appreciated, as this issue is becoming a concern for site performance. Please let me know if you need further details or access to investigate this further.
Looking forward to your guidance.
Regards,
Giam
Hello Giam,
Thank you for reaching out and for your patience.
To address your concerns about the amelia_notifications_log file, here’s how you can proceed:
1. Safe Removal InstructionsYou can safely clear the log file by deleting its records from the database. To do this:
Access your WordPress database via phpMyAdmin or a similar tool.
Locate the wp_amelia_notifications_log table (the prefix may vary depending on your setup).
Run the following SQL query to delete all records:
This will empty the table without affecting the plugin's functionality.
2. Retention SettingsCurrently, there is no built-in feature to configure the retention period or limit the size of this log file. This means manual cleanup may be required periodically to prevent it from growing excessively.
3. Logging ControlAt the moment, it is not possible to disable or limit the logging of notifications within the Amelia plugin. The table will continue to be filled as notifications are sent. We recommend monitoring the size of the table regularly and performing periodic cleanups as described above.
If you have any further questions or need assistance, feel free to reach out.
Kind Regards,
Uros Jovanovic
[email protected]
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