Hello Sarah,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Sarah,

Hello Sarah,

The 2FA code you provided has since expired. Could you please provide another way to log in without requiring 2FA?

Thank you!

Hello Sarah,

I just made an account, here is the email that I used: [email protected]

Looking forward to your reply.

Hello Sarah,

Thank you for adding me as an authorized user. I appreciate your help!

When I log into Porkbun, I couldn't locate the option to manage your website. Could you kindly guide me on where to find this feature? If there’s a specific section or tab I should be navigating to, please let me know.

Looking forward to your reply.

Hello Sarah,

I will take a look into this and let you know as soon as possible.

I appreciate your patience.

Hello Sarah,

I could not find that option, but we can do a remote AnyDesk session to try and resolve this for you.

Let me know if that is fine with you.