Hello Andre,

For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store.

After that, install it on your website, clear the cache and it should be fine.

Please let me know if that works for you or not.

Hello Andre,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Andre,

Please provide me with the URL of your website as well and I will assist you with this.

Looking forward to your reply.

Hello Andre,

I appreciate your patience.

Please install this version of the Amelia, clear the cache, test it out now, and let me know if it works or not.

Looking forward to your reply.

Hello Andre,

I checked it out and it worked just fine.

Please let me know if that works for you as well.

Hello Andre,

Please check if you can see the booking form on page when you are logged in?

If this is the case then this can be 1 of 3 issues

1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

2. You have some page optimizers so turned them off and purge the cache and see if you can see the booking form then

3. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable the minify js files option.

For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.

The old Form is based on Vue Framework 2, but the New Form is based on Vue Framework 3;

Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.

Also, the issue could be with the Page Optimize plugin. You have these settings 

and they should be added to this first input amelia_booking_script_index like this

and then everything will work with the new form.

Hope this helps. 

Hello Andre,

Really sorry to hear that you are moving away from the Amelia plugin.

I have approved your refund request and you will receive your money back in the next couple of days.

If you wish to come back to Amelia, we will provide you with a 20% discount coupon for a license purchase.

I wish you all the best in your future endeavors.