Hello Gila,

Thank you for reaching out to us.

For this purpose, I would suggest that you set up a cronjob in WP Crontrol.

WP Crontrol plugin is the best option for configuring cron jobs. You can find more info about it, and detailed instructions on how to set it up in our FAQ section.

So, if you already read that, and still need some clarification here's some further info.

You copy only the URL from below a scheduled notification:

Then, go to Tools/Cron Events, and click on the "Cron Schedules" tab. In it, add a 15-minute interval:

Then go back to the "Cron Events" tab and click on "Add new":

Below it, select the "PHP Cron event" radio button, and add the URL you copied from Amelia/Notifications in this form:

file_get_contents("yourURL");

Below it add the name and set it to run a few minutes in the future, using the provided time format. So, if you're adding the cron event at 12:45 (local, current time), set it to run at 12:50; and then select the schedule you previously selected:

Click on Add Event, and that's it.

The cron runs every 15 minutes and checks if there's an email to be sent. So, in Amelia Notifications, your scheduled notifications are set to run every day at a certain time. If you set that time to be 15:00 (for example), the emails will be sent when the cron runs after that time.

For example, there's an appointment booked for tomorrow, and it's currently 14:44 - the cron runs, but since it's not yet 15:00, it doesn't send anything. It runs again after 15 minutes, so at 14:59, but there are still no emails flagged by Amelia, so it doesn't send anything. Then it runs again at 15:14 and it sees there's an email that should've been sent at 15:00, so it sends the email. It will only send emails when Amelia sees an appointment scheduled for the next day.

I hope that helps.

Hello Gila,

Thank you for the clarification. Since the issue seems related to the Cron job not functioning as it should, and emails are sent when not triggered by Cron, this suggests that the issue might lie with how the Cron job is being executed or the server environment.

Unfortunately, I can't perform checks for server-side code directly. However, I recommend the following steps to troubleshoot:

1. Check Cron Job Logs: Review your server’s Cron job logs to see if there are any errors or issues when the Cron job is triggered.

2. Verify Server Configuration: Ensure that the Cron job is set up correctly in your server’s configuration. Sometimes, the Cron service may be disabled or misconfigured, which could prevent it from executing as expected.

3. Server Debugging: If you're still unable to resolve the issue, I suggest reaching out to your hosting provider or server admin for further debugging. They can assist with checking server-side logs and configurations.

Let me know if you need further assistance!

Hello Gila,

Thank you for the update! I'm glad you were able to identify the issue with your administrator and resolve it successfully.

If you need any further assistance in the future, don't hesitate to reach out. Wishing you all the best! 👋