Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
Dear Amelia Support Team,
I am encountering an issue with the Amelia Booking Calendar on my website. The calendar does not display correctly across various browsers and platforms. Here are the details of the issue:
Issue Overview- macOS:
- Chrome: Not displaying.
- Safari: Works fine.
- Windows:
- Chrome: Not displaying.
- Mozilla Firefox: Not displaying.
- Internet Explorer: Not displaying.
- Mobile Devices (IOS):
- Chrome: Not displaying.
- Safari: Not displaying.
Steps I Have Already TriedDespite these efforts, the issue persists consistently across the mentioned browsers and platforms.
Additional InformationCould you please assist in diagnosing and resolving this issue? If further information is required, such as admin access or additional troubleshooting steps, please let me know.
Thank you in advance for your help!
Best regards,
Dima
Hello Dima,
Thank you for reaching out to us.
Please check if you can see the booking form on page when you are logged in?
If this is the case then this can be 1 of 3 issues
1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
2. You have some page optimizers so turned them off and purge the cache and see if you can see the booking form then
3. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable the minify js files option.
For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.
The old Form is based on Vue Framework 2, but the New Form is based on Vue Framework 3;
Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.
Also, the issue could be with the Page Optimize plugin. You have these settings
and they should be added to this first input amelia_booking_script_index like this
and then everything will work with the new form.
Hope this helps.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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Dear Amelia Support Team,
I wanted to thank you for your detailed and professional support regarding the issue with the booking form on my website. I followed the steps outlined in your email, and I am happy to report that the proposed solution worked perfectly!
Your guidance was clear, and your responsiveness exceeded my expectations. I am truly impressed with the quality of your support, and I am very satisfied with the outcome.
Thank you again for your assistance. I will not hesitate to recommend Amelia to others!
Best regards, Dima
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables