We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good morning, I have a question regarding PACKAGE rules. For individual services, it is possible to set a pending reservation as well as a pending payment. However, is this not possible for packages? When making a reservation, I only see two options: PACKAGE PURCHASED and CANCELED. Can’t there be a PENDING reservation? I’m specifically asking about this section: AMELIA/SETTINGS/PAYMENTS/RULES.
Hi Jarek,
Unfortunatelly, at this moment, only these two statuses can be applied. You can still create rules as for the standard services, but appointments have more booking statuses than packages. Currently, you can only assign "package purchased" or "canceled" which will be applied to "order creation" or "order update".
Kind Regards,
Stefan Petrov
[email protected]
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