I am using the WooCommerce payment method to accept payments for bookings on my website since the PhonePe payment gateway is not directly supported in Amelia. However, I’ve encountered an issue where users receive confirmation emails stating their appointments are confirmed even though they have not completed the payment.
Here’s the setup I’m using:
I have integrated WooCommerce with Amelia for handling payments.
The statuses in the booking flow are mapped as follows:
Despite this configuration, the plugin sends a confirmation email to users as if the payment has been successfully processed, even when it is still pending or incomplete.
Could you please guide me on how to ensure that:
Appointments are marked as "Pending" until payment is successfully completed.
Confirmation emails are sent only after payment completion.
I suspect there might be a misconfiguration or an additional setting I need to enable either in Amelia or WooCommerce.
Looking forward to your guidance on resolving this issue.
Thank you for reaching out and providing detailed information about your setup. Here's how you can ensure that appointments remain in "Pending" status until payments are successfully completed and that confirmation emails are sent only after payment completion:
1. Verify WooCommerce Status Mapping
Ensure that the payment statuses in WooCommerce are properly mapped to Amelia appointment statuses:
On Hold → Pending
Processing → Pending
Completed → Approved
To check this:
Go to Amelia > Settings > Payments > WooCommerce and confirm that these mappings are correctly set.
2. Test the Flow
After adjusting these settings, perform a test booking to verify:
The appointment remains Pending until payment is completed.
The confirmation email is only sent once the status is updated to Approved.
Let me know if you need further assistance with these steps.
Hello,
I am using the WooCommerce payment method to accept payments for bookings on my website since the PhonePe payment gateway is not directly supported in Amelia. However, I’ve encountered an issue where users receive confirmation emails stating their appointments are confirmed even though they have not completed the payment.
Here’s the setup I’m using:
Despite this configuration, the plugin sends a confirmation email to users as if the payment has been successfully processed, even when it is still pending or incomplete.
Could you please guide me on how to ensure that:
I suspect there might be a misconfiguration or an additional setting I need to enable either in Amelia or WooCommerce.
Looking forward to your guidance on resolving this issue.
Thank you,
Swanlines Studios
Hello Swanlines Studios,
Thank you for reaching out and providing detailed information about your setup. Here's how you can ensure that appointments remain in "Pending" status until payments are successfully completed and that confirmation emails are sent only after payment completion:
1. Verify WooCommerce Status MappingEnsure that the payment statuses in WooCommerce are properly mapped to Amelia appointment statuses:
To check this:
- Go to Amelia > Settings > Payments > WooCommerce and confirm that these mappings are correctly set.
2. Test the FlowAfter adjusting these settings, perform a test booking to verify:
Let me know if you need further assistance with these steps.
Best regards,
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables