Hello,

I am using the WooCommerce payment method to accept payments for bookings on my website since the PhonePe payment gateway is not directly supported in Amelia. However, I’ve encountered an issue where users receive confirmation emails stating their appointments are confirmed even though they have not completed the payment.

Here’s the setup I’m using:

1. I have integrated WooCommerce with Amelia for handling payments.
2. The statuses in the booking flow are mapped as follows:
   • "On Hold" → Default appointment status: Pending
   • "Processing" → Default appointment status: Pending
   • "Completed" → Default appointment status: Paid

Despite this configuration, the plugin sends a confirmation email to users as if the payment has been successfully processed, even when it is still pending or incomplete.

Could you please guide me on how to ensure that:

1. Appointments are marked as "Pending" until payment is successfully completed.
2. Confirmation emails are sent only after payment completion.

I suspect there might be a misconfiguration or an additional setting I need to enable either in Amelia or WooCommerce.

Looking forward to your guidance on resolving this issue.

Thank you,

Swanlines Studios