Hello there,

Thank you for reaching out to us.

We do not have such issue so this sound like isolated issue and we will gladly take a look if you send us a couple of screenshots or a short one minute video of the issue and URl where we can check and test this. You did not added URL related when you opened a ticket so we can not check anything. 

Looking forward to your reply. 

Hello again,

We can not access your site your page is opening 10 minutes now and it still it is not opened. So please send us a short one minute video of the issue and just in case temporary admin access in case we need it.

Looking forward to your reply. 

Hello again,

We managed to access your page now but we do not see Amelia anywhere. 

1. Can you please send us exact URL where Amelia is placed

2. Please check if you can see the booking form on page when you are logged in?

   If this is the case then this can be 1 of 3 issues

   1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

   The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

   2. You have some page optimizers so turned them off and purge the cache and see if you can see the booking form then

   3. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable the minify js files option.

   For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.

   

   The old Form is based on Vue Framework 2, but the New Form is based on Vue Framework 3;

   Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.

   Also, the issue could be with the Page Optimize plugin. You have these settings 

   

   and they should be added to this first input amelia_booking_script_index like this

   

   and then everything will work with the new form.

   Hope this helps. 

Hello again,

We do not see any Amelia form on your site. We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information. 

Hello again,

​We will forward this to our Dev team and as soon as we receive feedback from them we will reach out to you again on this ticket. 

Hello again,

We just got the feedback from our colleagues and they have told us that there is an invisible floating button in the bottom-right corner of your wp-admin area that likely covers every "Save" button in Amelia, making it unclickable. (You may be able to click the left edge of the button.)

Based on its ID, we assume it originates from GoDaddy.

You can resolve this issue by adding custom admin CSS to your site. One way to do this is by adding the following script to the wp-content/mu-plugins/functions.php file (create it if it doesn’t exist) or to your child theme’s functions.php file:

function wpamelia_custom_admin_style()
{
    // Check if the current admin page belongs to wpAmelia
    if (!empty($_GET['page']) && strpos($_GET['page'], 'wpamelia') !== false) {
        echo '<style>
            #gdl-publish-guide {
                display: none !important;
            }
        </style>';
    }
}

add_action('admin_head', 'wpamelia_custom_admin_style');