Hello there,

Thank you for reaching out to us.

We do not see Amelia on your site so we can not check this out but please check if the correct products are tied to correct Amelia services and also check if you have these products in stock in WooCommerce.

We will explain how WooCommerce works with Amelia and how it needs to be set. Please check each step carefully and make sure that all is set properly.

We will explain how the logic between Amelia bookings and WooCommerce Products works:

-

Once you enable WooCommerce as a payment method,  in Amelia settings/Payment settings,

a new Woo Product is automatically created, named "Appointment".

You will be able to see it in the back-end of WordPress in WooCommerce/Products:

By default, all services/events are connected to this WooCommerce product,

you are able to edit it/rename it, etc.

You are also able to add multiple products and choose which product is connected to which Service/Event.

In Amelia, go to the Services page, edit one of the services and you will see the Settings/Payments tab.

Here you will see the option “Select WooCommerce product” where you can choose a product that will be connected to this service. 

The same applies to Events. 

This way, you will be able to set different taxes and other WooCommerce options for each product and each service/event in Amelia.

After setting the product, you can set the Tax and/or invoice option, or if you don’t need either of these options, you can start using the WooCommerce payment methods

1. We have recently updated our Documentation page that explains how you can connect the statuses between Amelia and WooCommerce;

2. You can also add taxes, and invoices if you wish, with WooCommerce as well;

3. In the “Redirect page” option you can choose which page customers will be redirected to after they finish their booking successfully. If you select the “WooCommerce Thank you page”, your users will stay on the last page of WooCommerce, and if you choose the “Amelia Add to Calendar page”, your customers will be redirected to the Congratulations page in Amelia, with the option to add their appointment or event to their calendar. -

All of this is explained on this page - https://wpamelia.com/woocommerce-integration/

This should help. 

Hello Kyle,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Kyle,

Thank you for providing the detailed explanation, screenshots and admin access. From your description, it seems like this issue might be caused by a plugin conflict, especially since the problem started after updating the plugin.

To troubleshoot this, please try the following steps:

1. Deactivate Other Plugins: Temporarily deactivate all other plugins except Amelia and WooCommerce. Then, test the booking and checkout process to see if the issue persists.
2. Switch to a Default Theme: Temporarily switch to a default WordPress theme like Twenty Twenty-Three to rule out theme-related conflicts.
3. Check Error Logs: If the issue persists, please enable debugging in WordPress to check for errors. You can also share the browser console errors (if any) for additional insights.

Let us know the results of these steps, and if needed, we’ll assist further. Thank you for your

Hello Kyle,

I’m glad to hear that the issue has been resolved. Could you please confirm if everything is working fine now on your end?

Hello Kyle,

Glad to hear that it works fine.

I will have this ticket closed now.