We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3772102
plugin installation not working
Closed

Comments

  • Christian Krumpholz started the conversation

    hi,

    the downloaded zip file from your site won't open in wordpress plugins. did the installation according to your instructions but i always get this message:

    "Der Link, dem du gefolgt bist, ist abgelaufen.

    Bitte versuche es nochmal."

    please help.

    thx

    best chris

  •   Miloš replied privately
  • Christian Krumpholz replied

    hi milos,

    thank you

    be

  •   Miloš replied privately
  • Christian Krumpholz replied

    hi milos,

    i did not try to fix it yet.

    today i tried to open your guide, but there is nothing inside. can you send it again please?

    best chris

  •   Miloš replied privately