We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The majority of my client's services are two hours long but they have a service that is only one hour long. I have their Working Hours set up in two hour blocks so that the two-hour service cannot be scheduled on the middle hour (i.e. Working Hours are 15:00-17:00, 17:00-19:00, 19:00-21:00) and the one hour service is bookable every hour on the hour as it should be.
They want to remove the one hour service so that it isn't available to book from 20:00-21:00 within the 19:00-21:00 working hour window.
How can I adjust the working hours so that the two hour service can still be booked from 19:00-21:00 but the one hour service only from 19:00-20:00?
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Screenshot 2024-11-25 at 12.37.32 PM copy.png
Hello there,
Thank you for reaching out to us.
Unfortunately, currently this feature is not available in Amelia. This is not possible to set Im afraid. The closest option that can help you to achieve this is to create 2 separate employees and then to set 2 work hours and days and to connect both employees to the same calendar so that they work in fixed pairs.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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