We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
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Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I have two payment types (onSite and Stripe) set up and am using custom SCSS (see below) to hide one or other payment option depending on where the step booking form is displayed.
Stripe is set as the default payment method, but for logged in users the Stripe button and form is hidden..
As the hidden button (for Stripe) has the class "am-fs__payments-main-button_selected" when the user goes to the next step it gives the error message that card details need to be entered. See screen shots attached.
I'm wondering if I can either:
- Use Javascript to set the am-fs__payments-main-button_selected class when the Stripe button is hidden, or
- Globally unset the class .am-fs__payments-main-button_selected.
Could you help me to understand how either of these could be done? Or suggest an alternative?
[I know I could duplicate the services for tenants and non-tenants, but there are already 20 services, with extras, so this makes management for my client quite complicated].
Thank you for your help!
Best wishes,
Derek
Attached files: CleanShot 2024-11-25 at [email protected]
CleanShot 2024-11-25 at [email protected]
Hello there,
Thank you for reaching out to us.
Amelia is not designed to work in this way and you are developing custom solution that are built in. So we can not say what is wrong but this should exist in Amelia since it is not defined in that way. We can only help with Amelia built in features not with custom ones. We can only suggest that you remove the custom built in solution so that Amelia can work properly.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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OK, thank you Marko.
Hello again,
We are sorry that we cannot help more but when custom solution are in question we simply can not know what the issue since this is not been developed by our Dev team and Amelia is not designed to work in this way.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables