Hello there,

Thank you for reaching out to us.

Personal Zoom accounts can't be linked yet. 

We'll work on that in the future, but in order for each employee to have his own Zoom account, they need to be added to the "Users" within the owner's account. 

Zoom charges this, and it's not free, so in order to be able to add multiple accounts, you would need to acquire one of Zoom's paid plans. 

I'd love to tell you when the personal accounts will be acceptable in Amelia, but we don't have an ETA on that yet.

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We will elaborate in more detail about the current possibilities for creating multiple users in Amelia's integration with Zoom:

At the moment, it's not possible to connect multiple Zoom accounts to Amelia.

You can connect only one business account (since free accounts don't have the multi-users option) and add each Employee as a User to this account.

- But, if you wish to link one Zoom account with multiple employees, you could do that with Zoom Premium.

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As for connecting the employees to Zoom, once you set up the Zoom Settings you will need to connect your employees/events with Zoom hosts.

To connect employees, go to the Employees page, open Employee, and you will see the option “Zoom User”. Open the dropdown, and you will see the user that you have created while creating the Zoom application.

It is possible to connect each employee to a different Zoom user so they can have separate Zoom accounts for the meetings. To set this go back to your Zoom account. Click on “User Management” in the left sidebar and then click on “Users”.

Then click on the “+Add Users” button to add a new user.

The popup for adding users will appear. Enter the email address in the first field and choose Basic as User Type and click “Add”. Now go back to the Amelia plugin and in the Employee modal in the “Zoom user” field you will see a new user for connecting.

Zoom is configured via the JWT application made by the admin here: https://marketplace.zoom.us/.

 If you want each employee to be linked to their Zoom account, you must pay the Zoom premium and add users through the Users section. They can't use private accounts, so you would have to pay Zoom Premium to get slots for additional users. When you add them, you can then link them through the Employees section to a specific Zoom account within the organization created in Zoom.

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Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.