Hello Gerhard,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Gerhard,

I could not find the email, can you please provide me with the username and password of the admin user and I will log in and assist you with this?

Looking forward to your reply.

Hello Gerhard,

Thank you for the update on this.

Please test it out now and let me know if it works or not.

Looking forward to your reply.

Hello Gerhard,

I tested it out with my own test customer and it worked just fine.

Can you please test it out again from your end and let me know if it works or not?

Looking forward to your reply.

Hello Gerhard,

Thank you for bringing this to our attention. I will investigate the issue and get back to you as soon as possible.

Hello Gerhard,

Thank you for bringing this to our attention. I understand how frustrating this situation must be, and I appreciate your patience as we work together to resolve it.

I have thoroughly tested the scenario you described using two separate email addresses—one as the customer and the other as the employee. In my tests, the confirmation emails were sent correctly to the appropriate recipients. Based on these results, I couldn't replicate the issue you're experiencing.

To better understand and resolve this, I kindly ask for access to your email for the affected email addresses, specifically [email protected] and [email protected]. This will allow me to investigate further and identify the root cause of this discrepancy.

Please know that I am committed to finding a solution for you as quickly as possible. Your satisfaction is very important to us, and we’ll do everything we can to resolve this matter promptly.

Thank you for your cooperation, and I look forward to your response.

Hello Gerhard,

Will do so, thank you for your patience!

Hello,

Thank you for bringing this to my attention, and I’m truly sorry to hear about the frustration this issue has caused. I understand how important it is for everything to work seamlessly, especially with such critical functionality.

It’s disappointing to hear that the issue has resurfaced despite previous successful tests. Unfortunately, I haven’t been able to replicate the problem on my end, which makes diagnosing the root cause more challenging. However, I’m committed to helping you resolve this, and if there’s any additional information—like further screenshots, logs, or steps to reproduce the issue—you can provide, it would be immensely helpful.

I truly regret that your experience with Amelia hasn’t met your expectations, and I understand if you feel the need to explore alternative solutions. Please know that I’m here to assist in any way possible, should you decide to revisit this.

Thank you for your patience and understanding.