Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
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Thank you for your understanding, and we wish you a wonderful holiday weekend!
Your Amelia booking system is not transferring the events I’ve created manually in calendar for one specific location into the online booking system, and it shows the respective time slots as available. For example, if I manually add an event in the calendar for Monday at 8:00 AM, the booking system on the website still displays this time slot as available. When a customer selects this slot and proceeds to the next step to fill in their name and other details, and then clicks to move to the next step, a message appears stating that "the selected time is not available." Could you advise me on where the issue might be? Other locations are functioning without any problems.Thanks
Hi David,
Thanks for reaching out to us. Make sure that the appointment on Google Calendar is booked as "busy". Only when the status is busy, the same timeslot wont be available in Amelia for booking. You can also increase the "Maximum Number Of Events Returned" per page in Google Calendar integration settings. By default, this is configured to 50, but you can increase it to a higher number. Please note that you need to activate the "remove busy slots" button first.
Kind Regards,
Stefan Petrov
[email protected]
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