Hello,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

We are not able to reproduce this issue - so we can't declare it as a bug, and thus we can't fix it this way.

We need to investigate remotely directly on your Site, if that is OK, in order to try and isolate why that happens on your setup.

1. Can you first please record a Video of your screen, so that we can see the detailed steps, how you are configuring the DB connection details, then how the issue happens when you return to the settings?
   
   If the Video gets too large, you can upload it to weTransfer and send a download link.
   
   
   
2. Then if you can send us all the details for your remote DB connection, so we can try adding it from our Test server/Site.
   
   You can also try to add your DB connection to our Demo Sandbox Site - and see if you can reproduce it not memorizing the saved configuration on our Site or if it only happens on your Site?
   
   
   
3. In the end, if you can send us your WP-Admin access :
   
   

Please provide me a temporary WP-admin (administrator) user for your website where this happens, 

as well as FTP credentials and access to the database ( either link with credentials for PHPmyAdmin, or access to Hosting Panel),

so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.