Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Thank you for your understanding, and we wish you a wonderful holiday weekend!
We have had people book our events and it has booked them in without taking payments. They have sent me their confirmation emails and it has not taken payment and their details are not showing in the booking system. The confirmation email also comes from an email address which is our website admin address not the one we have set in Amelia
Hello there,
Thank you for reaching out to us.
This is not possible, the only way that this can be booked is only if you have set it as on site payment method or if it was booked from the backend.
Not sure for what event is the issue but we can not replicate this onyour site
If you can replicate the issue please send us a short one minute video of the issue. And then we can take another look.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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As you can see from the attachments I sent you, the customer has a booking confirmation email but they are not listed on the booking system and we have not received payment. Onsite payments are not enabled. The customer said it didnt ask them for payment.
Hello again,
In your screenshot we can not see anything we can only see people that are booked on that event. As mentioned this is not possible they cannot book on the front end if you set online payment method. For that reason we have asked you for a short one minute video so please send this to us so that we can see the issue and try to replicate it.
Also we went on your site and we do not see Amelia on your site anywhere. So please send us exact URL of the link to that event along with the video since we never seen this issue before and this should not be possible to achive.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I cannot send you a video of someone else booking the event and it not taking payment. I sent you screenshots to show their booking isnt in our system! And a screenshot of the booking confirmation for the person who isnt listed as booked. That should be enough.
Yes your plugin had yet another glitch and dissapeared from our website all weekend despite the coding being in the website so I've had to pay more IT support to fix that. Im not the only one to have that issue, mutliple people had that issue too as per the public ticket.
Hello again,
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables