Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
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Thank you for your understanding, and we wish you a wonderful holiday weekend!
I’ve been facing issues with the booking software’s SMS functionality. Two or three of my US-based customers have reported that they’re not receiving booking notifications consistently. I’m unsure why the software struggles to send messages to US phone numbers. Do customers need to register something with their network carriers for this to work properly? Has anyone experienced a similar issue? If so, I’d greatly appreciate any advice or insights on resolving this.
Thank you in advance!
Hello Son,
Thank you for reaching out to us.
The only reason why some customers might not receive SMS messages
depends on which country they are in and if their number is part of the national DNC ( Do not contact) list.
You can see more details about the DNC explained here.
Our SMS provider is US-based, so this national DNC comes into play in regard to SMS messages.
Kind Regards,
Uros Jovanovic
[email protected]
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