We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, my name is Paula and I have a startup that connects psychologists with people who want to undergo therapy, so that they can carry out an online session. To make this possible, I built a website on WordPress. This site has the WP Amelia plugin for scheduling sessions, and Amelia integration with Google Calendar to generate a Google Meet video conference link. I managed to get Amelia to generate the Google Meet link and automatically send it to those involved in the scheduling (the psychologist and the patient), but the time has come to make the video call, both the employee (psychologist) and the client (the patient) They were unable to open the online room. What could have happened?
Hi Paula,
Thanks for reaching out to us. If I understand correctly, the Google Meets links are rendered properly, but the same links can't be opened from the notification template? Both employees and customers are experiencing this issue?
I guess the best option is to provide more information, perhaps a screenshot or a video showcasing the issue.
Kind Regards,
Stefan Petrov
[email protected]
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