Late last week our site's popups stopped working. In working with Elementor support and turning off all plugins for the site, it's only when WPDataTables is active that the popups no longer work. Can you advise on how to resolve this conflict?
Could identify the issue: In the file "wpdatatables/integrations/starter/page-builders/elementor/js/wdt-custom-elementor-js.js" the variable "elementor" is undefined.
As a workaround I put the "addAction" function in an if-clause:
"if (typeof(elementor) == 'undefined'){ console.log("Elementor ist nicht definiert. Plugin-Datei"); } else { // put addAction here }"
Hope this helps to publish an update-proof solution.
Hi guys, Apologies for replying so late, the weekend added two more days to the total waiting time.
Thank you for your patience.
First, we will write a reply only for Christopher, since we initially wrote the solution and sent a fix in private to Megan.
So here it is once again in the public message version :
Our developers isolated a bug/conflict with Elementor, and they'll add it to their queue for fixing.
They will do their best to build a fix as soon as possible.
We don't have an ETA on when the fix will be available, but please keep a lookout on our wpDataTables changeLog.
It will be stated there during updates which bug fixes have been implemented at each update.
We do have the first version of the fix now, our developers made it work on multiple Test websites, so it should work for you - but this is still being tested by our QA Team until official release as a new update.
If you wish to try this fix right now, here are the instructions.
Please find this JS file via FTP on your Hosting WordPress folder, the path is :
Upload this edited JS file we attached to the ticket, and overwrite the old JS file.
Clear the cache of your Site, refresh the page(s) where the issue was and check, it should be fixed.
Let me know how it goes and if this fix perhaps does not work for your specific issue?
If you need us to do this for you (@Christopher), please create a new private ticket from your Ticksy Account and send us the following access/info :
Please provide me the URL to the Site (one example Page that shows the error/issue) and a WP-admin (administrator) user for your website where this happens along with FTP Credentials, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just make sure to set the reply to private and nobody can see them except us.
@Megan, we will need to investigate the issue for those specific Pages you sent in the updated reply; but we will need Administrator user credentials and FTP access - just in case if we need to edit anything, we don't wish to mess up anything on your Live Site. Just make sure to send these in a PRIVATE reply, for security reasons. Thank you.
Just wanted to follow up on this issue, in case if anyone is still experiencing it.
Our developers released a new Update 7.1 in the meantime, which has a fix for this bug, that throws the error "elementor is not defined" in tbe browser developer console.
That is usually manifested by Elementor Navigation menu dropdowns not working, and similar issues like that.
Please update wpDataTables to the latest version 7.1 and purge cache of the Site after the update - just to avoid any 'old cache issues'.
Then refresh the Page and let us know if the issue is fixed on your Site.
Late last week our site's popups stopped working. In working with Elementor support and turning off all plugins for the site, it's only when WPDataTables is active that the popups no longer work. Can you advise on how to resolve this conflict?
We also have this problem.
Could identify the issue: In the file "wpdatatables/integrations/starter/page-builders/elementor/js/wdt-custom-elementor-js.js" the variable "elementor" is undefined.
As a workaround I put the "addAction" function in an if-clause:
"if (typeof(elementor) == 'undefined'){
console.log("Elementor ist nicht definiert. Plugin-Datei");
} else {
// put addAction here
}"
Hope this helps to publish an update-proof solution.
Hi guys,
Apologies for replying so late, the weekend added two more days to the total waiting time.
Thank you for your patience.
First, we will write a reply only for Christopher, since we initially wrote the solution and sent a fix in private to Megan.
So here it is once again in the public message version :
Our developers isolated a bug/conflict with Elementor, and they'll add it to their queue for fixing.
They will do their best to build a fix as soon as possible.
We don't have an ETA on when the fix will be available, but please keep a lookout on our wpDataTables changeLog.
It will be stated there during updates which bug fixes have been implemented at each update.
We do have the first version of the fix now, our developers made it work on multiple Test websites, so it should work for you - but this is still being tested by our QA Team until official release as a new update.
If you wish to try this fix right now, here are the instructions.
Please find this JS file via FTP on your Hosting WordPress folder, the path is :
..wp-content/plugins/wpdatatables/integrations/starter/page-builders/elementor/js/wdt-custom-elementor-js.js
Upload this edited JS file we attached to the ticket, and overwrite the old JS file.
Clear the cache of your Site, refresh the page(s) where the issue was and check, it should be fixed.
Let me know how it goes and if this fix perhaps does not work for your specific issue?
If you need us to do this for you (@Christopher), please create a new private ticket from your Ticksy Account and send us the following access/info :
Please provide me the URL to the Site (one example Page that shows the error/issue) and a WP-admin (administrator) user for your website where this happens along with FTP Credentials, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just make sure to set the reply to private and nobody can see them except us.
@Megan, we will need to investigate the issue for those specific Pages you sent in the updated reply;
but we will need Administrator user credentials and FTP access - just in case if we need to edit anything, we don't wish to mess up anything on your Live Site.
Just make sure to send these in a PRIVATE reply, for security reasons.
Thank you.
Attached files: 7.0.1 wdt-custom-elementor-js.zip
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello everyone,
Just wanted to follow up on this issue, in case if anyone is still experiencing it.
Our developers released a new Update 7.1 in the meantime, which has a fix for this bug, that throws the error "elementor is not defined" in tbe browser developer console.
That is usually manifested by Elementor Navigation menu dropdowns not working, and similar issues like that.
Please update wpDataTables to the latest version 7.1 and purge cache of the Site after the update - just to avoid any 'old cache issues'.
Then refresh the Page and let us know if the issue is fixed on your Site.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables